Payment
We accept PayPal ( including Debit and Credit cards). If you would like to visit our showroom for the wholesale purchase the you can also pay cash or cheque and you will get the invoice.
Shipping
In most cases, orders are packaged and shipped on the next business day. Some early orders may be shipped sooner (i.e. same business day). In general, in-stock items are shipped within 2 business days.
We use Australia Post as our postal carrier. In completing your order you will be given several options for the delivery of your order. You will be notified by email when we have shipped your order
Out of stock items.
Out of stock items are shipped as soon as new stocks are received from our suppliers. We will notify you if an item is out of stock with an estimated shipping date. Such notification is made either via the website (if item is out of stock at the time of your order) or via e-mail (if the item is found to be out of stock after the order was entered). Our inventory is updated nightly.
It is important for you to provide us with a correct e-mail address for the notification process to work well. It is equally important for your mail provider to NOT treat our e-mails (from neelkanthcrystalsandjewels.com.au) as spam.
Domestic shipments
Our aim is to minimise time in transit as well as shipping cost. These ideals are translated into your available shipping options. Both these factors should be considered before choosing the method of shipping.
Express service
Please email us what you want to have your products delivered via aus post express service and we will email you invoice with payment details.
If payment is recieved before 4 pm, parcel will be dispatched for next business day delivery otherwise will be delayed untill payment is cleared.
Please email us at jahnavi@neelkanthcrystalsandjewels.com.au or call on 0430022652 if you required express service
International destinations
Please email us your requirement for shipping to Outside Australia and we will email you quote and invoice with shipping cost.
When we ship outside Australia, we prefer to use AusPOST International Air Mail as opposed to AusPOST International Sea Mail.
International Customs
We always complete the required customs forms. We will NOT misrepresent any order sent. If customs charges are involved, payments are your responsibility. Due to security restrictions, we may not be able to ship to PO Boxes in some countries. Please provide street addresses when possible. We are not responsible for losses, damages, or theft for international shipments. Our responsibility ends when we hand the package to the carrier with proper postage and with the address provided by you.
In-store pick-ups/ No shipping required
Our store is located at ‘2/142 Good Street, Harris Park , Nsw 2150’. If you would like to save shipping and organize an in-store pick-up, please select "No Shipping Required" from among the shipping options. Then call us or e-mail us and schedule a pick-up.
When can I expect my package?
Most options will also list an estimated delivery timeframe.
Actual delivery timeframes depend on your carrier's route, weather conditions, size of shipment, your availability to sign and/or receive, accuracy of address you provided, and other factors that are out of our control.
Shipping delays, damages, or losses
Please note that we cannot be held responsible for delays, damages, or losses during shipping.
Erroneous selection of “Customer Pickup"
If you live outside VIC, and have selected “Customer Pickup", we will wait until 5PM (local time) on the day the order is received to hear from you about when you want to pick-up. If we haven't heard from you by that time, we will assume that your out-of-state order was created with an incorrect shipping option and automatically void the order.
Incorrect or incomplete address
If it is found that an order was not able to be delivered due to an incomplete or incorrect address provided by you, then it is your responsibility to reclaim your package from the carrier (if it is still in the carrier's possession).
Our responsibilities
We are not responsible for losses, damages, or theft of orders once the order is handed to the carrier. Our responsibility ends when we hand the package to the carrier with proper postage and with the address provided by you.
If the shipment is returned to us, we will notify you promptly via e-mail about returned shipment and resend the shipment upon payment of a reasonable amount for shipping the package yet again to the complete/correct address.
If the package could not be delivered to an address for other reasons (reasons other than incorrect or incomplete address), then, we will notify you after the shipment is returned to us and take further action upon payment of a reasonable amount for shipping the package yet again to the complete/correct address.
Note on cost of shipping and handling & shipping
Firstly, shipping cost is calculated by weight and each item has a weight code. In some instances, we have to ship in multiple boxes because of carrier weight or size restrictions and other factors.
Also, the actual postage cost is just one component of the Shipping and Handling total. Some items that may be included in that amount are cost of insurance (for higher value orders), delivery confirmation cost, credit card surcharge, handling cost, packaging, shipping platform cost, and other fulfilment related expenses.
If you suspect that the shipping cost is unreasonably high, please e-mail us at jahnavi@naeelkanthcrystalsandjewels.com.au and we will consider shipping discounts after investigating actual costs for shipping and handling.
What are the Return / Refund policies?
If for any reason you are not fully satisfied with the goods received, please return the items unused and in the condition received within 7 days for a refund or exchange. Please note that we will not be able to refund any delivery charges.
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